Terms and Conditions
The information and materials on this website are made available to you by ESCADRILLE INC, a professional Delaware C-Corporation (“Escadrille”) subject to the following terms and conditions:
Ownership and Copyright:
This website is owned and operated by Escadrille. All material contained in this website is copyrighted by or licensed to Escadrille. Reproducing any part of the contents of this website, in any form, other than for your individual use, is prohibited. Neither this website nor its contents may be recopied or shared with a third party. Permission for an individual to reproduce these materials does not allow the materials, or any part of them, to be incorporated into any work or publication, whether in hard copy, electronic, or any other form without the express written consent of Escadrille.
When we use the term “Internet Presence”, we mean all websites maintained by Escadrille, including www.escadrille.cc, and all profiles maintained by Escadrille on Twitter, Facebook, LinkedIn, Google+ and other social media outlets. To the extent that applicable, our “Internet Presence” also includes profiles maintained by our individual employees on Twitter, Facebook, LinkedIn, Google+ and other social media outlets.
General Terms and Conditions:
All online payments should be made with a credit or debit card. Escadrille accepts Visa, Master Card, Discover, American Express, and others.
Credit Card Charges:
The credit card will be charged when order is placed. If we are not able to fulfill your order for any reason your credit card will be refunded.
Customer agrees to pay sales tax, if applicable.
If you are not completely satisfied with with an Escadrille.com purchase, we will gladly issue a refund or credit for the value of the merchandise within 30 days of the purchase date (excluding custom clothing). Shipping costs are not refunded.
All products come with a 100% guaranteed lifetime warranty against defects in materials and workmanship. Escadrille will replace or repair any product that fails due to manufacturing or materials defect. This warranty does not include product failures due to normal wear, misuse, improper care, or accidents.
For returns, please contact us at firstname.lastname@example.org
All orders are shipped out within 48 hours Monday-Friday 8am-5pm. All custom orders are shipped out within 24 hours of the custom order delivery date, unless otherwise stated in writing by Escadrille.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be show what the costs of shipping will be, and you will have a chance to not place your order if you decide not to.
Custom Order Policy:
General Custom Order Terms and Conditions:
By placing an order with Escadrille you are agreeing as follows:
- Customer agrees to pay 100% of full retail clothing price upon order placement online through escadrille.cc
- Customer must place order before posted order closing date for any group pricing deal. The agreed group pricing is void after the posted order closing date.
- The first 2 hours of design time is free and additional design charges are $50.00 per hour.
- Customer agrees to pay shipping and sales tax, if applicable.
- Customer is responsible for approval of all artwork, including spelling and/or grammar and receiving permission for use of all logos and/or copyrighted material.
- Customer is responsible for entering the correct products, quantities, and sizes on Escadrille’s online ordering system.
- Escadrille reserves the right to use reproductions of Customers’ clothing and the fact that Escadrille provides customer its clothing in Escadrille’s advertising (unless customer notifies Escadrille, in writing, that such usage is prohibited at the time of placement of the subject order).
- All orders must be completed before the stated closing time in order to be received on estimated delivery date. Any orders that are placed after the posted closing time will be subject to a later delivery date.
Fit Kit Policy:
Fit kits are available to customers before placing an order. A damage deposit must be placed by Customer prior to fit kit shipment. Once the fit kit is returned with all product in the same condition, Escadrille will return the deposit. Escadrille will pay for shipping the fit kits to Customer and the Customer is responsible for paying the shipping costs to send the fit kits back to Escadrille.
All custom order cancellations must be in writing and are effective upon Escadrille’s receipt. We will gladly issue a deposit refund for custom orders before the order close date. No orders may be cancelled after the order close date. Orders canceled after 72 hours of placement but before the order close date are subject to a $15 minimum charge.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.